Frequently Asked Questions
What is the delivery time for my order?
When you place an order with Moda & Olivia, the delivery time may differ from what you are accustomed to. Because our products are shipped directly from our suppliers, we can significantly reduce storage and transport costs. This allows us to offer our products at very competitive prices.
The average delivery time is 5 to 7 business days (Mon-Fri, excluding holidays).
What should I do if I haven't received my order yet?
Due to the high interest in our products, there may be slight delays in receiving your order. We appreciate your understanding. If this period has elapsed and you still haven’t received anything, please send an email to modandolivia@gmail.com. We will then investigate the status of your package.
How can I exchange/return my order?
To return an item, simply contact our customer service at modandolivia@gmail.com. Include your name, order number (e.g., #0000) from the confirmation email, and the reason for the return. We will provide you with the return address and confirm the return. Once that is done, you can send the product to us using a courier of your choice.
What are the costs of returns?
Returning items is unfortunately at your own expense. The cost will depend on the courier. Please check the website of the respective courier you wish to use for more information on pricing.
What are the conditions for returning my product(s)?
There is always a return period of 14 days. The return period starts on the day you receive the item. However, there are conditions for returns:
You can only return the item if:
- The return period has not expired;
- The product is in its original packaging and all labels are still attached;
- The product has not been used.
What payment methods can I use?
We accept payments via iDeal, Bancontact, Credit Card, American Express. If you are unsure whether your payment method is accepted, follow the steps on the payment page to view all available options.
All transactions are processed through secure and reliable payment systems and are therefore 100% safe.
What if I didn’t receive a confirmation email for my order?
This is not intended. Please send an email with your full name and email address to modandolivia@gmail.com. We will assist you promptly.
Can I cancel my order?
If you wish to cancel your order for any reason, please email us as soon as possible at modandolivia@gmail.com. Include your name, order number (e.g., #0000) from the confirmation email, and, if possible, the reason for the cancellation.